Customer Support Specialist

permanent

Fully Remote

Only accepting applications from: United States

This is an incredible opportunity to join averyfast growing startup as one of the first few people on the Support Team.

This is a customer-facing role requiring relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiivs solutions to their goals. As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible.

The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. We respect each other as individuals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives.

What you will be responsible for

Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner
Be available to potentially work nights, weekends, and holidays
Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product and Support
Work diligently to unblock and assist users to achieve their desired outcome
Create and build thorough documentation and processes to assist both users and improve internal processes
Contribute towards building a world-class support team

Experience

Ideally you will have:

2+ years of working in a similar support role
Prior experience working with Zendesk and other support tools
Excellent customer relationship management skills
Solid communication, listening, and writing skills
Ability to problem solve and resolve client issues
Strong organization skills: able to work independently with little direction when necessary
Genuine excitement about scaling a nascent platform
An ownership mentality
Experience working at an email platform is a huge plus