Time4Learning is seeking a part time Customer Service Representative to be responsible for providing support to Time4Learning.com product users via phone, email, Instant Message chat, and social media networks. All Customer Service Representatives are trained to answer any type of question including but not limited to billing, technical support, homeschooling, product-related questions, etc.

The ideal candidate will support our Time4Learning customers Monday – Friday in four hour shifts between the hours of 2:30pm – 6:30pm eastern time.

Location: Remote, USA but must be able to work east coast hours.

Job Responsibilities:

Communicate with customers through various channels including phone, email, chat, and social media
Respond promptly to all customer inquiries (billing, technical support, homeschooling, and product-related questions)
Identify patterns and suggest remedies that will achieve customer satisfaction
Keep records of customer interactions, comments, and complaints
Satisfy customer concerns: provide appropriate solutions or alternatives within the limits; follow up to ensure resolution
Use techniques that will leave an impeccable first impression
Maintain a positive, empathetic, and professional attitude toward customers and team members at all times
Must be available to work occasional Saturdays

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