Sr. Manager of Disputes

• Manage Varo Bank's Dispute Operations, encompassing oversight of both domestic employees and off-shore managed service providers for dispute processing.
• Establish, monitor, and refine dispute processes & procedures using Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs).
• Maintain a robust control environment through the performance of risk and control self-assessments and the execution of necessary remediation plans.
• Partner with the Fraud team to identify emerging fraud patterns and implement loss mitigation strategies.
• Act as the primary escalation point for all dispute issues and necessary reporting.
• Drive both transformational improvement as well as tactical enhancements collaborating with product and engineering teams to transform the customer experience, minimize losses, ensure regulatory compliance, and boost operational efficiency.
• Lead readiness efforts for new products and features impacting disputes, working closely with implementation teams to ensure safe and successful deployment.

• Worked at FinTechs or innovative Financial Institutions
• 6+ years of progressive experience in fraud / disputes, with at least 4 years focusing specifically on disputes & chargebacks within a bank or fintech, preferably with a Visa issuer.
• Experience managing employees and off-shore operations (BPO or Managed Services)
• Analytical and critical thinking skills with the ability to translate complex data into actionable strategies. Prefer some experience with simple SQL queries and proven ability to use Microsoft Excel / Google Sheets features to analyze data to formulate recommendations. Collaboration with Analytics teams for more complex analysis.
• Knowledge of Dispute regulations (e.g. Regulation E, Regulation Z), NACHA rules and Visa card network rules
• Excellent written and verbal communication skills, interpersonal and collaborative skills
• Experience with specific dispute management platforms and systems (e.g. disputes case management systems, Visa VROL, etc)
• Preferred Six Sigma or Lean certifications
• Knowledge of emerging technologies and fraud trends

Pay range: $130K - $157K

• Eligible for a bonus
• Equity
• Competitive benefits