Our Client Services department is responsible for cultivating extraordinary relationships with Digibles agency and tech clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting or exceeding expectations.

An Account Manager joining this team will be directly responsible for managing 80-100 accounts as the main point of contact and owner of the relationship. They will provide strategic digital marketing insight and recommendations, and work cross departmentally to push department and company initiatives forward. The Account Manager will oversee all digital aspects of their clients campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, Spotify and more. The Account Manager will also act as a product expert for Digibles tech platform, Fiona. The Account Manager has in-depth digital knowledge, extraordinary communication skills and can implement key time-management skills in high-demand settings

Youll love this job if:

Love talking to clients, building relationships and finding ways to proactively provide value
Are a digital marketing whiz who keeps up with ever changing digital trends
Have a knack for simplifying complicated digital data stories into a easy to understand narrative that non-industry experts can digest
Enjoy data analysis and diving into the weeds when you need to
Love knocking out emails and are fast to respond
Are a highly organized individual and pride yourself on keeping track of small details
Are a team player and naturally think we instead of I
Are not afraid to give valuable constructive feedback
Are passionate about the customer experience and improving department efficiency
Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

What youll do:

Manage all aspects of client relationships with 3-6 corporate client contacts and 80-100 different accounts maintaining a response time under 12 hours and a monthly retention rate of 96%+
Provide monthly reporting and analysis by the 6th business day of the following month, mid month check-ins around the 15th and present key findings on monthly client calls
Oversee all digital aspects of campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, and Spotify
Proactively monitor campaign performance and make recommendations. Work closely with our operations teams to optimize campaigns for best ROI
Lead demos and set up calls to onboard and oversee success of clients on our SAAS platform, Fiona
Support client adoption of Fiona products, work closely with development team to report and fix and bugs, and make recommendations to UI based on client feedback
Work selflessly with other departments to provide the best client experiences

Technical Customer Support Engineer

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