Applicants must reside in: United States
We are looking for a Customer Experience Specialist to help our customers find more value and enjoyment working with Churn Buster.
As an early member of our team, this is not actually a specialist role (despite the misleading title). You will tend to a broad set of responsibilities throughout the customer lifecycle, aligning them toward their goals with our product.
These responsibilities include helping customers with technical integration, advising best practices during new account setup, proactive check-ins with high-value accounts, circulating feedback to our product team, and handling inbound support questions.
To be successful in this role, you should be an excellent communicator who’s able to grow and maintain our clients’ trust via email, chat, phone, video conference, and sometimes in-person. You should also be familiar with CRMs and help desk software (we use Intercom and Close.io).
You could be a good fit if you…
Churn Buster has safeguarded over a billion dollars of recurring revenue for some of the biggest names in SaaS and e-commerce.
With Churn Buster, businesses are recovering more *failed subscription payments* than ever before, reducing churn and support costs with advanced retention campaigns—and no code required. Every day we improve upon the most effective, secure payments recovery system ever built.
Our small, distributed team is agile, always learning, and committed to long-term, profitable growth. Life balance is a high priority, and time spent with family & friends, enjoying the outdoors, etc. is treated as an integral part of happiness at work.
To apply for this position, email firstname.lastname@example.org and include:
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