Applicants must be able to work 8 hours overlap with Clerky, Inc's working day (San Francisco, CA, USA)
Here at Clerky, we build software to make legal paperwork easier for startups and their attorneys. We’re profitable and growing sustainably. We’re the most popular way for high-growth technology startups to form, and are also used by tons of top-tier startups for hiring and fundraising.
As a customer operations associate at Clerky, you will be the voice of the company to thousands of startup founders, investors, and attorneys. These customers use Clerky to get critical legal paperwork done, often on a tight timeline. Our success is based on word-of-mouth, so we have a strong culture of providing world-class service (ask us about our satisfaction ratings!). We are rabidly customer-centric. Both our founders have substantial work experience in customer operations and consider it integral to driving revenue and growth.
Helping our customers can be unusually challenging due to the nuanced and specialized nature of their questions. The level of craftsmanship that goes into writing responses to our customers can be intense. Doing the job well can require a lot of iterative feedback, so we’re looking for someone who thinks critically about their writing and is always looking for ways to improve. Along the way, you’ll also pick up a ton of knowledge about startups and startup law. If you love learning and constantly challenging yourself, this position is for you.
We’re looking for someone who genuinely loves helping others and is dedicated to a career in customer operations. We want to support you as you grow in your career, and this position has tremendous opportunity for growth and advancement within customer operations, but it is not a good fit as a stepping stone to other departments.
How We Work:
This is a 100% remote position. You’ll be able to work from home (or from anywhere else). You don’t need to be in any specific geographic location, but you must be able to work normal business hours for the Pacific time zone. We offer top-of-market compensation and benefits, reasonable hours, and reasonable customers. No legal experience or background is necessary or preferred.
Clerky builds software to make legal paperwork easier for startups and their attorneys. From formation to fundraising to hiring - everything a startup needs. Thousands of top startups use Clerky to get legal paperwork done safely and efficiently.
Apply here: http://bit.ly/2YHLzHo
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