Customer Success Lead

Hubstaff - permanent

United States

29 Jul

Open to all applicants globally!

We have a SaaS based time tracking software ( that helps remote teams work more effectively together. We’re a fun team that offers flexibility and the ability to grow with our company. 

We are looking for a customer success lead with previous experience in software sales or customer success.  

The correct person must also have a good “personality” and the ability to communicate effectively with team leaders because the job also entails one to one webinars and Slack calls with new team managers.

Job Responsibilities:

  • Demos of our software to customers
  • Webinars
  • Setting up marketing funnels
  • Managing KPIs
  • Working in hubspot as CRM (all leads and customers)
  • Working on feature rollouts
  • Cold emails to specific verticals using Mailshake
  • Talking on Skype and phone regularly
  • Diagnosing complex technical issues for large customers


The correct person will have:

  • Management experience
  • Previous experience with software demos and webinars.
  • The ability to make decisions by themselves.  We are looking for someone that is able to add to our team without a ton of management. They will be a self starter
  • Technical Skills - You’ll need to be able to diagnose potential issues on customer computers. 
  • Marketing funnel experience - The majority of this job will be managing and setting up funnels, touchpoints and working in our CRM.
  • The ability and desire to respond quickly to new clients.  When a customer comes in you need to drop everything and focus on that customer.
  • A Quiet work location - This job is remote, but much of your time will be spent communicating with clients (phone, skype, chat, demos).  You need a quiet location that is reliable and that can be seen by customers on video.
  • Good internet - Your job will require an internet connection all times during the day.  Speed must not be an issue.
  • Ability to work full time (40 hours a week) on a set schedule
  • Bonus: Additional machines or operating systems

Salary and Perks

Remote working and competitive salary.

About Hubstaff

Hubstaff helps businesses reach new levels of productivity through better team, project, and time management.


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