Customer Success Manager

OnceHub - permanent

United States

13 Mar

Open to all applicants globally!

  • We are a remote company, where everyone works from home.
  • We work hard together to build a product we can be proud of and we see no reason to constrain ourselves to a physical office.
  • We’re a team of passionate and driven individuals living and working remotely across seven countries and five continents.
  • Right now, we are hiring in England, India, Ireland, Israel, New Zealand, South Africa, and the USA.
  • We are looking for a highly analytical individual with a demonstrated interest in technology to join our growing Customer Success team.
  • This is a remote, entry level position that can be performed anywhere in the US.

Responsibilities:

  • Answering phones and emails, providing support on a wide range of topics
  • Act as a trusted advisor to new and prospective customers
  • Review customer requirements to provide the most optimal solution for their organization
  • Troubleshoot technical issues and communicate back to the customer
  • Stay up-to-date by reading technical articles and receiving training for new features
  • All shifts are full-time.
  • Because we work remotely, we are hiring US residents from all time zones.
  • Your usual schedule would consist of eight and a half hour shifts but more time may be required depending on daily circumstances.
  • We are currently looking for individuals who are available: 6am -2:30pm EST- off Saturday and a Wednesday or Thursday OR 4:30 pm to 1 am EST -off Thursday and Sunday

Experience

Requirements:

  • Completed some college in a relevant field (Mathematics, Computer science, Linguistics, IT, physics, Biology, Chemistry etc.)
  • 0-3 years of Customer Success/Support experience (SaaS experience preferred)
  • Analytical mindset with ability to quickly recognize patterns
  • Able to master new software and systems effortlessly and quickly
  • Superb writing and communication skills: accurate, focused, and detailed
  • Excellent at multitasking and highly productive
  • Strong interpersonal skills

Preferred:

  • Salesforce experience
  • Familiarity with web development languages (HTML, CSS, Javascript, etc.)
  • Technical writing and/or copywriting skills at an advanced level

Salary and Perks

  • Full time position
  • 100% work from home in a virtual environment
  • Please note that the salary for this position starts at $25,000 to $30,000 a year

What we offer:

  • Dental insurance Reimbursement
  • Medical Insurance Reimbursement
  • 401K Plan
  • Paid off days
  • Paid sick days
  • Opportunity to work from home
  • Company provided laptop, headset and a phone
  • Opportunity to attend our bi-annual international company retreats

About OnceHub

OnceHub powers organizations with smart scheduling solutions that shorten time-to-engagement in all phases of the customer lifecycle. Our scheduling software seamlessly integrates into your existing business processes and customer touchpoints, allowing you to easily connect with prospects and customers, ultimately leading to higher conversion rates and improved customer satisfaction.

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