Customer Success Manager

Zoomforth - permanent

United States

04 Jan

Open to all applicants globally!

Please see the attached link for details of who we are, what we do and the role we are recruiting for: 

https://share.zoomforth.com/csm-role

Responsibilities

  • Proactively manage a book of enterprise-level Zoomforth customers, alongside our Head of Customer Success
  • Maintain a detailed understanding of our ever-evolving product, speak with customers about the most relevant features/functionality for their specific business needs, and proactively share best practices
  • Understand customers' goals, train customers, and help them them create a plan to accomplish goals with Zoomforth
  • Help customers with their requests, emails, and calls in our support system (Intercom), and coordinate with the development team on support cases
  • Gather, input and analyze customer account data from a variety of sources to help us better understand our customers’ use of the platform
  • Provide feedback to the rest of the organization from your front line view
  • Create short customer training videos, write help center / how-to support articles as needed
  • Be an active member of a distributed team via tools like Slack, G Suite, Zoom, etc.

Experience

Requirements

  • BA or BSC college degree
  • At least 2 years experience in a customer success role
  • You’re a native English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret and clarify customers' goals and then craft thoughtful responses to help them achieve those goals
  • Exceptional organization skill; you're used to working with multiple systems and juggling multiple priorities
  • Problem-solving ability; you know when something is urgent, when to pick up the phone, when you can fix something and when and how to ask for help
  • A love of software; you're excited both to teach and to influence product development
  • Empathy and a great deal of personal drive

Nice to haves

  • At least 1 years experience working at a B2B SaaS company
  • Familiarity with some or all of the following: Intercom, SalesForce, G-Suite, Slack, Asana, ProductBoard, Microsoft Excel
  • Experience with CSS

Salary and Perks

  • $50-70k base plus commission scheme, based on role and experience
  • 0.05% – 0.3% equity
  • Health, medical and dental
  • Unlimited vacation
  • This is a remote job, with opportunities for travel and team retreats

About Zoomforth

Zoomforth is the communications software for the visual era. Our software helps professionals with no design or tech skills really easily gather rich media content and organize it into beautiful, trackable, online collateral for sales, recruiting and learning and development purposes.

Apply

To apply: Email jobs+success@zoomforth.com Include "CSM" or "Customer Success Manager" in the subject line Send a resume or LinkedIn profile (either is fine), as well as any other links that help us understand who you are Please include your cover letter in the body of the email Also in your email, please confirm that you've read the required qualifications of the posting, and are also aware that this position is remote

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