Customer Success Sr. Manager (product manager experience required)

Aha! - permanent

United Kingdom

26 Dec

Applicants must reside in: United Kingdom

Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?

Now, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?

Customer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing product management best practices drawn from personal experience.

We are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!

As a Customer Success Senior Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of Silicon Valley veterans whose last two businesses were acquired by well-known public companies. More than 200,000 users trust Aha! to link their brilliant strategy to their team's work and create visual roadmaps.

Experience

We are looking for someone who:

  • Has been a product manager for at least 7 years
  • Brings deep experience working with SaaS
  • Has experience consulting, managing accounts, or in professional services
  • Loves to showcase advanced technology to sophisticated customers
  • Writes exceptionally well
  • Wants to work on a team with other high-performing peers

We are committed to being great, and we want someone who:

  • Has a "can do" attitude and a history of delivering superb work again and again
  • Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks
  • Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies

Salary and Perks

We are building a distributed team, and you can work from anywhere in the United Kingdom for this role. We offer generous salary, equity, benefits, and a profit-sharing program.

Tools
Slack

About Aha!

We are one of the fastest growing companies in the U.S. and the world's #1 product roadmap software. More than 200,000 product and company leaders trust Aha! to set brilliant strategy and create visual product roadmaps. It started in 2013 with a simple idea — to build a company that customers and employees would love. And to do it with no venture funding, offices, or salespeople.

At Aha! we believe that customer and employee joy should be the aim and core of a company's existence. We are changing the way companies innovate and build great products. It has been an amazing journey and we have been humbled by our rapid growth.

As an entirely distributed company, we have team members working in locations throughout the U.S. and a few international locations too. Our team is rapidly expanding to meet customer demand for our roadmapping software.

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