Applicants must reside in: Ireland, Spain, Sweden, United Kingdom
Hi, thanks for reading about our Customer Support Specialist opportunity! We're glad you're here.
We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.
Our Customer Success team is about much more than just responding to customer issues. As a Customer Support Specialist, you are in the best position to understand how our customers find value, how they use our product, and where they struggle. A big part of this role is to make that knowledge count by helping us figure out how we can make our product and their experience with Knack — amazing.
We’re looking for an empathetic and patient person that enjoys solving tricky customer problems while looking for ways to improve customer experience in the long-run.
Knack is a 100% remote company, with a flat, consensus-driven culture. That means a huge amount of autonomy and ownership to define your work and impact, and the opportunity to have a major impact.
We also emphasize the journey over the destination. We're looking for applicants that are opinionated about what matters to them, and want to join a fun, passionate, close-knit team of high-quality human beings that above all enjoy working together. Hopefully, that's you!
The primary role of this position is to provide customer support coverage during the general timezone of the European Union.
Because we’re a US-based company looking to provide EU support, this particular role has additional logistical considerations.
We prefer when teammates are supporting the timezone that they live in. This means that ideally, you live somewhere in the EU timezone, preferably in the following countries:
We intend to fill this position with a contracted worker for any residents outside of the United States. This means that the specifics of this role may vary depending on where you work from. The role and your relationship to Knack must comply with the US's and your country's definition of what contract work entails.
Although we can consider residents of the US and other countries not listed above, please only apply if you are willing and able to adhere to your country of residence's contract worker obligations.
Here’s what you’ll be doing as a Customer Support Specialist:
Here are some of the "must haves" to be successful in this role:
Here are a few other hints that you might be the person we’re looking for (you match up with a number of these):
The biggest benefit is our awesome team of Knacksters. We're a funny, humble, talented team of delightful human beings that above all enjoy working with each other, growing with each other, and supporting each other.
These benefits aren't that bad either:
We are also passionate about learning and professional development. We provide multiple learning opportunities and encourage each other to continuously learn and grow:
Knack launched in 2012 with one simple goal: to enable everyone to do amazing things with their data.
Knack makes it easy for anyone to build applications and workflows to make their data useful. Our customers use Knack to run their processes, departments, or even their entire companies.
We've been growing steadily since as we've built our team, perfected our product, and nailed our product-market fit.
So how are we different?
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