Manager, APAC Region (Customer Success / Sales bridge role)

Swoogo - permanent

United States

23 Jul

Applicants must reside in: Australia

This is a sales manager / customer success manager bridge role that will be unique even to us; we need a bad@ss human who’s willing to help us shape what it looks like from the inside. 

The ideal candidate is super self-motivated, entrepreneurial, and down to clown (where clowning is making our existing customers 😃and helping us win new ones), with a handful of years in the events industry - corporate, tech or agency are extra amazing.

This rhymes-with-moon-icorn should have a deep background in Customer Success or software sales, with some experience in (or at least a deep hunger to get involved with) the other. 

They’re proactive, love sorting through customer issues (like a puzzle!), are super focused, detail-oriented, and hungry for generating new sales. 

This person will: 

  • Reach out to APAC region prospects to pitch Swoogo (outbound sales) 
  • Have pre-qualification calls and give product demos to leads from the APAC region
  • Guide prospects through the sales process from introduction to closing 
  • Manage customer support tickets, answering and finding problem resolutions for our customers 
  • Liaise with the US-based CS team and UK-based development team to resolve customer support tickets 
  • Help us maintain our 100% Customer Success satisfaction rate

Our sales strategy:

  • Qualify prospects with informative discovery questions
  • Collect product and demo feedback
  • Understand the competition and Swoogo's specific place in the event tech world
  • Communicate with Directors of Sales, Marketing, and Product for feedback and future growth plans
  • Report directly to... ahem, our Director
  • Master CRM tool for pipeline forecasting
  • Maintain pipeline momentum
  • Close new business

Location: APAC, Australia Preferred.

Experience

What you bring to the table:

  • 1-3 years Events Industry (APAC Specific) and Event Registration Technology experience (you should seriously understand the life of an event planner and the life cycle of an event!)
  • 1-3 years of Software Support experience, OR
  • 1-3 years of software sales experience (the ideal candidate will have some of both)
  • Knowledge of CRMs such as Hubspot and Saleforce
  • Basic HTML and CSS
  • Time zone flexibility; must work on Australian Eastern Standard Time with the ability to take occasional calls early morning/ late night to communicate with our team in the US
  • Proactive, positive attitude
  • Serious multitasking skills
  • The ability to learn and communicate new tech quickly
  • A love of evangelizing software and technology, with a passion for engaging new and existing customers
  • Candidates based in/ with events industry experience in Australia are highly preferred

Salary and Perks

  • Flexible employment options— don't see yourself as full time? Let's talk about it.
  • Competitive pay
  • 14 days PTO (accrued annually) plus company holidays
  • Remote office
  • Super-positive team culture with smart and passionate colleagues
  • Bi-annual all hands offsite. We've done Lisbon, Newport, Atlanta... ideas for the next one?

About Swoogo

The #1 event marketing tool for planners who like to get sh!t done.

Hearty technology, lightweight package. Swoogo combines serious event software with a platform designed for regular humans and a price structure built for modern events. What's not to love?

Apply

Catching our vibe? Shoot your resume to hireme@swoogo.com and let us know what we're gonna love about you.

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