Senior Customer Success Manager

Cobalt.io - permanent

United States

07 Apr

Open to all applicants globally!

We are looking for a senior customer success manager to join our team and help Cobalt’s customers build successful security testing programs. We are looking for someone super smart who can take ownership and be a builder! The candidate will be interfacing with C-level executives both internally and externally.

You would:

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Monitor day-to-day service execution and customer satisfaction.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Manage annual renewal process for customers to assure uninterrupted product use.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Program manage account escalations.

Experience

  • 3 -5 years of relevant experience.
  • Consulting mindset.
  • Experience with Salesforce.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • Strong written and verbal communication skills.
  • Familiarity working with clients of all sizes.
  • Detail oriented and analytical.
  • Prior experience in closing sales deals and speaking with C-level executives.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win.

Salary and Perks

  • Opportunity to join and grow in a passionate, rapidly expanding industry
  • Competitive compensation & attractive equity plan
  • 401(k) program to help you save for the future
  • Medical, dental, and life insurance benefits
  • Flexible paid time-off, remote work, & travel policies
  • Regularly planned team outings and company events
  • Paid lunch 3x/week
  • Pet-friendly offices

About Cobalt.io

Cobalt (cobalt.io) is a fast growing cybersecurity start-up headquartered in San Francisco. We leverage the sharing economy to find global security talent to help secure companies and their users by providing Penetration Testing as a Service via the Cobalt technology platform. We have Scandinavian roots, an American base and a global outlook. Our offices in San Francisco, Berlin, and remote roles are characterized by a fun, fast-paced and collaborative culture based on individual responsibility and ownership.

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