Applicants must reside in: United States
About the Role
An optimal candidate enjoys helping people succeed with technology, isn’t afraid to help improve our practices and our product, and loves to learn.
From our UI, to our service, to our customer support: our customer experience is pretty well regarded. You won’t be yelled at by angry customers, and you won’t be apologizing nonstop for broken features. Please take a look at our Support Values document, and see if you agree with the way we do our work. We are looking for someone to help us with that mission and provide technical support to our developer customers during US business hours Tuesday-Saturday.
Most of our support is conducted in our Community Forums, over email, and occasionally over live chat, and much of our team collaboration is in Slack, so great written communication skills are a must.
If you’re a good fit, you’ll agree with what this linked blog post has to say about being excited to do (technical) support . This is not to say that you can’t choose to move into other roles within the company, but instead that right now, and for the next while, providing technical support is what you want to do.
About the Team
Netlify is devoted to building a team of people with different backgrounds and lifestyles. We eagerly invite applications from people of all kinds. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please do let us know.
To be successful in this role
You should be up for a challenge and enjoy it. Sometimes you won’t know the right answer, but you’re the kind of person who can always come up with somewhere to look for it—sometimes you’ll just have to Google it.
You should be curious, motivated, and flexible. You will be learning new things every day. You will be solving hard problems, and this needs to bring you joy. We don’t want you to pretend to be something you don’t want to be, and we won’t tell you how to feel, but we do hope you’re excited to grow.
There are some technologies you’ll need to have experience with and a solid understanding of:
You’ll be advising people on connecting systems outside of our scope (databases, remote websites, DNS providers) to our service, as well as helping debug front-end code and site building software like yarn, npm, and webpack. While you will definitely learn more about these technologies as you work here, it would be useful to arrive with an understanding of them.
We offer a competitive salary, great benefits, and equity. We encourage you to speak at conferences, and will pay your attendance costs as you represent Netlify at these events.
~55% of the company are remote across the globe, the rest are in our HQ in San Francisco. However to maintain a distributed culture we have Tuesdays and Thursdays as work from home days.
Netlify is changing the way people build web projects, and people seem to like it! We are a growing team of talented, thoughtful, and diverse people rapidly shipping features to our customers.
We’re a venture-backed company, and so far we’ve raised ~$45M from Andreessen Horowitz and Kleiner Perkins, Bloomberg, and prominent founders and professionals in our space.
We ask that you attach a thoughtful cover letter explaining why you enjoy doing technical support and why you’d like to work at Netlify, hopefully linking to a sample of your experiences communicating with technical audiences in a public setting along with a brief (or thorough) listing of your relevant work history, and we’ll get back to you with next steps.
Apply here: http://bit.ly/2KzrRVX
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