Our Services & Support Culture:

We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasm
Every member of our Services & Support team is a key player, and every customer’s success is our goal
We believe in nurturing team members and encouraging them to grow their skills, talents, and careers
We love people who share their ideas, and who are open to suggestions/feedback. We are always learning from one another and are looking for someone who appreciates this dynamic.

What You'll Do:

Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction and retention rates
Onboard merchants to the platform and provide orientation to multi-channel marketplace selling
Provide guidance on best practices while selling on e-commerce marketplaces selling best practices
Understand client’s key goals and objectives, manage expectations and drive strategic goal alignment
Develop a deep understanding of all products and ensure that accounts are utilizing all the appropriate features
Keep up to date with market changes and product developments, communicate the impact on customer’s businesses and recommend action plans
Provide the customer with an understanding of the resources available to help them achieve their sales goals
Act as the customer advocate by assisting issue resolution and driving escalations as necessary
Effectively work alongside other departments - including sales, product, and support - to ensure client success and that all work is carried out in a timely and accurate manner
Capture client feedback and be the voice of the customer internally to impact processes and product development
Be an agent of change by sharing your knowledge, tools, and techniques with the team

Support Engineer

Popular Job Categories