Associate Director, Global Social Media

We are currently looking for a Strategic Ecosystem Lead, Social and Contentto oversee and manage the Social Ecosystem Team through a global lens within the Designit team that supports Microsoft Cloud Marketing Blog and Social. This world-class social team operates 100+ social media channels and 20+ marketing blogs designed for developers, IT decision makers, IT implementers, and business decision makers. Each month, we publish over 3,000 social posts to help, inform, entertain, and engage community members across the globe. Azure, Power Platform, Dynamics 365, and SQL Server are just a few examples of the 170 innovative products and services that comprise the Cloud Marketing Blog and Social ecosystem.

The Strategic Ecosystem Lead is a seasoned leader with deep global experience in client service, social media, and social platform and content publishing strategies to drive operational innovation and scale. The role requires a skilled leader that can confidently partner with the client and develop and present ambitious proposals to elevate the strategy and team operations. This individual has impeccable attention to detail and excellent communication skills who works successfully with cross-functional team members, stakeholders, and senior managers. They are also confident in leading large teams with experience directly managing up to 8-10 senior team members. This leader will represent DesignIt by providing world-class service and displaying our core principles in all their communications.

What you will do:

• Proactively develop regular, forward-thinking strategic recommendations to clients and their senior leaders that drive value and innovation (I.e. creating and presenting strategic plans annually/quarterly, SWOT analysis, competitor analysis and identifying opportunities, pilot programs, keeping updated with technologies and user behaviors and providing regular share outs, channel governance best practices etc)
• Step in as a peer to the client overseeing the social ecosystem workstream and team
• Educate peers, stakeholders, and other team members of social best practices, including tactical recommendations for each social platform
• Maintain an understanding of audience insights, including demo and psychographic data, social behaviors, product/service needs
• Work across creative, strategic, editorial, and community management teams to establish end-to-end process and strategic excellence
• Establish rapport with the copy and creative team to provide feedback, strategy, and logistical/production support to external agency partners and internal team members
• Identify problems, proactively propose solutions, and collaborate with clients to implement scalable solutions that drive excellence and efficiency
• Contribute to building team strategy and efficiency in partnership with global center of excellence for a worldwide social approach and process
• Review reporting, research, and insights on a regular basis
• Maintain pulse on the Teams delivery (tracking, analysis, optimization recommendations and presentation) of monthly data performance reports to key stakeholders, including left to right observations across business lines
• Establish relationships with key Microsoft stakeholders and participate in relevant meetings
• Overcommunicate and collaborate cross-functionally to problem solve, gain consensus, and improve overall value delivered across teams and to the client
• Triage and solve for larger client requests that are escalated
• Elevate strategic documentation and processin partnership with team leads, and identify and recommend improvements that can drive impact
• Responsible for ensuring the team adheres to Microsoft brand standards and Microsoft accessibility standards via set processes and approved documentation
• Improve the Social Ecosystems onboarding, offboarding, and training of new hires, including interview participation
• Responsible for identifying potential risks/blockers across the team related to people, process, tools, and delivery
• Support regular 1:1 meetings with direct reports, including career advancement opportunities, coaching and performance escalations
• Raise performance issues to Designit Account, Delivery and/or Practice Teams to triage accordingly
• Contribute to annual performance review and goal setting initiatives for all direct reports, and monitor progress of indirect reports

• 10+ years as a client partner at a marketingagencyor at a large corporate enterprise on a large team
• 7+ years of experience working with Fortune 100 clients
• 7+ years managing large cross-functional internal teams
• Bachelors degree in business,marketing,management,or related field
• Proven track record of taking a strategic and deeply customer-minded approach to social media
• Familiarity with Sprinklr and Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook

Who you are:

• You have a deep understanding of how to break through on Twitter/X, LinkedIn, Instagram, TikTok, Discord, Reddit, YouTube and keep up with emerging platforms.
• You have previouslydeveloped innovative strategies to reach audiences organically on each platform
• You have advanced knowledge of socialfirst copy and creative content, channels and their unique audiences, and content types and formats
• You give clear, concise, and direct feedback to improve social content
• You can lead a thorough audit of the competitive landscape, and know what it takes to produce content that will resonate with our audiences
• You havetop-notch management, strategy, communication, and presentation skills
• You have impeccable attention to detail
• You are self-sufficient: you can work with little direct supervision, but you know when to ask for help
• You drive workgroups to consensus and support meaningful outcomes via strategic solutions addressing fundamental business issues and retaining focus on wider business outcomes, even in fast turn reactive situations.
• You are passionate about social media and B2B technology and are well-versed in the latest industry and social platforms trends and are well-versed in the latest industry and social platform trends
• You are comfortable working remotely, and leading and developing a remote team

Compensation Range: $120,000 – $125,000

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.