Social Media Coordinator

Communication Service for the Deaf - permanent

United States

06 Jan

Applicants must reside in: United States

The Social Media Coordinator supports Public Relations, Creative, Marketing, Engagement (PCME) with all aspects of developing and implementing CSD’s social media strategy and marketing content. The Social Media Coordinator will engage with CSD’s audience and potential customers through online platforms like Facebook, Twitter, Instagram, LinkedIn, and Reddit to name a few and is passionate about the deaf community. The Social Media Coordinator will collaborate with the marketing team and other internal stakeholders in order to increase CSD’s online presence by driving conversations about key issue campaigns and educating the public about services and products. The Social Media Coordinator is tech-savvy and has the ability to increase web traffic, track customer engagement metrics and deepen engagement with the audience by integrating social media messages across all business and functional units.

Essential Duties

  • Works closely with team lead to plan and execute social media strategy and editorial calendar
  • Drafts, edits, and schedules social media posts
  • Assists managing video content production: films coworkers, yourself or volunteers both with phone and in coordination with our in-house creative team
  • Edits phone videos occasionally i.e. adding captions, basic logo & end card
  • Monitors conversations across social media and addresses important mentions in real-time through engagement, escalation, or documentation
  • Engages in live tweets during events, webinars, debates
  • Posts, responds and monitors multiple social media applications
  • Researches audience preferences and new trends
  • Facilitates online conversations with customers and responds to queries
  • Uses best practices to write image descriptions, video descriptions, transcripts and Spanish translations
  • Develops transcripts from videos in American Sign Language
  • Communicates and coordinates with multiple stakeholders across the company to develop social content
  • Develops engaging text, image and video content
  • Researches new platforms and develops new strategies for telling visual stories, and suggests new ways to attract prospective customers
  • Develops trackable metric reports detailing social media activity across the company as well as detailing online reviews and feedback from customers and fans
  • Promotes/cross-posts social content on external and internal channels
  • Other duties as assigned

Experience

Requirements

Knowledge, Skills & Abilities

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

  • Knowledge of platforms and channels relating to social media, SEO, web traffic metrics, KPIs and ability to deliver creative content through text, image and video
  • Positive, advocacy-minded, and highly organized with an ability to manage multiple projects simultaneously while maintaining high standards and working under pressure
  • Ability to communicate effectively with varying styles and strong interpersonal skills across all
  • levels to propose new marketing content and work as part of a virtual team to implement solutions to issues
  • Demonstrates passion for social media and an eagerness to learn and share new trends in the social and digital marketing space
  • Ability to rapidly assess, analyze and resolve complicated issues independently, even with little initial information
  • Knowledge about the latest online, news, technology and social media trends and platforms ensuring maximum effectiveness

Qualifications

  • HS Graduate or GED; Certificate or Bachelor’s degree in Social Media, Communications, or Marketing or related field from an accredited college or university; or equivalent professional experience (PREFERRED)
  • One year of professional experience supporting creative and social media content production, coordination or a similar field
  • Flexible work schedule to meet project deadlines
  • Ability to communicate effectively using American Sign Language

Salary and Perks

CSD offers a competitive benefits package for full-time employees.

About Communication Service for the Deaf

Communication Service for the Deaf, Inc. (CSD) is a private, nonprofit organization dedicated to creating and providing technologies and services that benefit the deaf and hard of hearing community.

CSD's mission is to create greater opportunities for deaf and hard of hearing individuals to reach their full potential. Through global leadership and the development of innovative technologies, CSD provides tools conducive to a positive and fully integrated life.

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