You have 3-6 years’ relevant work experience in client success, account management or strategic consulting roles at an enterprise level. SaaS experience preferred.
You have experience implementing and supporting large scale technology solutions.
You have proven success in building trust and driving results for a broad range of stakeholders: C-Suite, senior executives, developers, and day-to-day users of the software.
You boast a proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction
You are comfortable with Google Apps & Microsoft Suite. Experience with CRM and Success Softwares a plus.
You have aptitude for digesting and effectively communicating (both written and verbal) technical concepts across audiences of varying technical ability.
Strong interpersonal skills and experience building strong internal and external relationships. You strive to understand clients’ business goals, anticipate future needs and identify solutions.
You are diplomatic, tactful, and poised under pressure in the face of technical and/or client challenges. You corral the right people to resolve, and see the issue through to resolution.
Technologically curious and interested in learning more about how great software is built. You love to learn about complex technical products, and to understand the intricacies of how systems work.
Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.
You focus on client satisfaction and retention metrics while staying empathetic to client needs and inspiring loyalty and adoption.
Highly motivated self-starter who works well with a lot of autonomy and little direction, and you understand when and how to appropriately involve others and ask for help.
You are a quick learner with an intuitive mindset, excellent problem-solving skills and are able to stay a step ahead at all times.
You value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through for both internal and external stakeholders.

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