There has never been a better time to join Extreme, with several acquisitions extending our portfolio and go to market strategy, we have seen enormous opportunity and growth within the region. For 2020 ExtremeCloud IQ was named CRN’s 2020 Networking Product of the Year!

Aside from being a Technology Leader in the Gartner Magic Quadrant, we also adamantly promote an internal culture that truly embraces diversity, inclusion and equality in the workplace. Having Diversity and Inclusion as part of our core values and beliefs, we’re proud to foster an environment where every Extreme employee can thrive because of their differences, not despite them.

Extreme Networks helps customers transform and enhance their businesses with our cloud-based technology -making it even easier forcustomersto grow astheygo, both in a technical and commercial sense.Our products offerflexible, feature-rich, application tiers tailored to every business, budget, and IT needs, that delivers the management, intelligence and assuranceour customersrequire. Extreme Networks creates and end-to-endeffortless networking experience.Within Customer Experience our mission is to create data-driven beautiful and differentiated experiences. We are looking to flip networking on its head and build something the world would never expect from a networking company.

As UX Researcher you will report into Extreme’s Principal UX Researcher.As a UX Researcher (UXR), you will serve as research point of contact for key developer partnerships, managing project roadmap, scheduling studies, and reporting insights. You will run research sessions, scope research questions, coordinate recruitment, and collect observations, notes, and feedback. Additionally, you will analyze qualitative data and create and deliver concise reports to all relevant stakeholders, including engineering, PLM, and leadership.

In this role, you’ll build empathy and understanding of what users need, while closely collaborating with designers, engineering, product management and various othercross functional teams.We are looking for someone who wants to think outside of the box and finds energy in developing creative solutions to complex problems.

Responsibilities:

Create a deep understanding and empathy for our target customers through a diverse research program.
Work closely with product and design teams to identify research questions, build a research plan that will answer them, and communicate the insights to shape the user experiences of Alexa products and capabilities.
Identify the best method or mix of methods based on research questions, timeline and resourcing.
Understand different data types from different sources and perform quick but thorough data analysis in order to create insightful and actionable findings.
Work cross-functionally with design, product management, engineering, and marketing to communicate results and recommendations, and advocate on behalf of our customers.
Work closely with designers and stakeholders to define research & design projects from the ground up, including framing the project, identifying research questions, and designing studies that help develop insight, fuel ideation, and inform concept definition and narrowing
Uncover and understand technology trends, market influences, user behaviors, motivations, attitudes, and needs that help shape concepts, products, and solutions
Iteratively evaluate UX concepts, prototypes, and experiences
Define and implement all phases of research, analyze mixed-method data, and create deliverables that clearly communicate insights and major takeaways from the research and next steps

Illustration Credits

Muhammed Sajid

Muhammed Sajid

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