At Netlify, we’re building a platform to empower web developers to build better, more elaborate web projects than ever before. We’re aiming to change the landscape of modern web development. Netlify currently serves more than 800,000 developers worldwide.

We recently raised $53M in Series C funding to bring forward the next generation of tooling for a more accessible web. This round was led by the EQT Ventures with participation from existing investors Andreessen Horowitz & Kleiner Perkins. This brings Netlify’s funding raised in total to $98M to date. Other past investors include Bloomberg Beta, Designer Fund, and Tank Hill Ventures, as well as the founders of Figma, GitHub, Slack, and Yelp.

Netlify is a diverse group of incredible talent from all over the world. We’re ~48% woman or non-binary, and are composed of about half as many nationalities as we are team members.

About the Position

Developers love using Netlify to build, deploy, and manage their sites and apps. Documentarians love it, too, as more and more docs-as-code projects move their sites to Netlify—including the Linux Foundation, Docker, Kubernetes, Hugo, Citrix, and Atlassian.

Inside the company, we’re a small but growing team of about 100, working cross-functionally in a documentation-driven approach to product development. We’re looking for a development-savvy senior technical writer to help write and review documentation, tutorials, and UI copy, striving for clarity, consistency, and correctness across the entire customer experience.

We’re at a key place in our development, building our Documentation team to support an increasing rate of product additions and enhancements. We’re hoping our next hire will not just expand the team’s bandwidth for documenting new and improved product features but also establish their own focus area over time.

We’re eager to meet people who are interested in increasing the impact and reach of the Docs team by following their passions and drawing on their particular experience. For example, we could imagine our new senior technical writer establishing data analysis and reporting to help shape the docs roadmap / measure success, working closely with our external partners on mutually beneficial documentation projects, establishing a pairing process with marketing, or driving improvements to our API documentation.

Key responsibilities:

Work with the Product and Engineering organization throughout the development process to write and revise documentation for new features. In most cases, a developer will write a first draft or brain dump, and a writer will refine the work.
Review and edit informative content (documentation revisions, tutorials, support FAQs) written by team members in Support, Developer Experience, and Engineering.
Contribute to our writing style guide and assist with selecting and implementing linting tools to help automate use of it.
Work within our recently re-organized information architecture to ensure new and improved docs content is discoverable.
Work with the Support team to determine common customer pitfalls and write and organize content to help avoid them.
Iterate and develop docs team processes to improve collaborative efforts.
As a steward of the Netlify knowledge base, impact new product planning by identifying edge cases and interactions with existing products and features.
Work with the UX design team to refine the use of customer-facing language in Netlify products.

Illustration Credits

Muhammed Sajid

Muhammed Sajid

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