About The Princeton Review: The Princeton Review is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate schoolbound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 19 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube and Instagram.

Summary of Position: The Operations Assistant is part of a team of top-notch professionals who ensure Princeton Review students achieve their goals by supporting an outstanding classroom experience. Operations Assistants interact with teachers by telephone and email and provide expert advice, timely information, and compassionate support. Operations Assistants are empowered with the tools, resources, and permissions to always do what’s best for our students and teachers, which drives the word-of-mouth that is critical to the organization’s success. This is a part-time position for a total of 28 hours per week.

Major Responsibilities:

Support enrolled students and their parents across all TPR programs through outstanding phone and email customer service aimed at ensuring a delightful experience.
Respond to calls, requests and needs of students, parents and teachers in a timely and professional manner
Deliver effective teacher communications with timely, accurate, and compelling information using the brand’s voice
Serve as a liaison between students and team members; resolve student/parent issues.
Execute the consolidation of courses with professionalism and understanding for retail students
Provide basic technical support to ensure teachers can access their Dashboards and Online Classrooms across standard platforms
Undertake daily administrative tasks to ensure the functionality and coordination of department’s activities.
Collaborate within the team and with the Operations Manager to meet and exceed the needs of our students and teachers
Provide great advice, support, and follow-up to prospective students and their parents to ensure that they choose The Princeton Review for their test preparation, academic prep, and admissions needs
Other duties as assigned

Illustration Credits

Muhammed Sajid

Muhammed Sajid

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