5CA is an expert in CX (Customer Experience). We assist our clients to optimize their customer support offering, from self-service to outsourced multilingual omnichannel support services. We consider ourselves a CX tech company - we use technology to assist customers and our agents to solve problems as quickly as possible. 5CA is a major player in the Consumer Electronics, Video Games, and eCommerce industries. We strive to offer uniform customer treatment, regardless of the contact point chosen by the customer. Whether it is e-mail, telephone, social media or chat.