Experience and Education

High School diploma or equivalent required, some college preferred
1 year of recent experience in an online customer support role that includes live chat required
Minimum of 3 years’ experience in a high quality customer service role required
Prior experience selling a product or service is ideal
Knowledge of CRM systems (SAP) and live chat platforms (BoldChat) preferred
Experience working in a major e-commerce customer support environment preferred
Experience working in a remote, work from home environment a big plus
Familiarity with social media websites (i.e. Facebook, Twitter, Yahoo Answers, YouTube, etc.)

Skills

Ability to understand the Dyson brand and uphold its integrity.
Ability to work a flexible schedule including evenings, weekends, select holidays and required overtime
Proven technical aptitude including proficiency with Microsoft Office, a computer and other systems; ability to type 50 wpm
Strong/advanced written and oral communication skills required must be demonstrated
High level customer service orientation required including a desire to help or serve others, identify and meet their needs, and build rapport
Proven technical aptitude including proficiency with Microsoft Office, a computer and other systems; ability to type 50 wpm
Demonstrated experience applying the following skills: negotiation, multi-tasking, analytical & conceptual thinking, and time management
Self-awareness including knowing when to work independently and when to ask for help
Punctuality and consistent work attendance are required
0-5% travel may be required
Must have a designated (separate from general living areas), distraction-free space to work in that is free from background noise during work time

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