Act as the primary point of contact throughout the customer lifecycle
Drive adoption of the Demandbase Platform, measured through platform usage
Onboard new customers
Achieve customer goals by providing proactive ABM best practices, strategies, and use cases
Propose creative solutions to client’s executive sponsors so that critical success issues are proactively addressed
Identify growth opportunities within the client base and work with new business teammates to achieve growth goals
Command credibility with senior marketing executives
Possess a comprehensive understanding of Demandbase products and services
Possess strong presentation, verbal, and written communication skills
Build and maintain strong relationships with multiple contacts within the assigned customer base
Project manage client initiatives – both internally and externally
Resolve customer issues
Advocate for customers internally at Demandbase
Maintain expertise on industry trends/practices and competitive landscape
Develop customer stories, case studies, and client references
Other duties as assigned

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