We are looking for a highly-motivated and empathetic Customer Support Specialist with a passion for providing outstanding human-centered support to join the Good Dog team! As a member of the Customer Care team, youll be responsible for building trusted relationships with our customers by ensuring puppy buyers have a truly phenomenal experience finding their new best friend on Good Dog.

The ideal candidate for this role is a persuasive communicator and exceptional listener with high emotional intelligence.This is an incredible opportunity to be part of an exciting, fast-growing company (backed by some of the top investors in the country) thats on a mission to build a better world for dogs and the people who love them.

This role will be required to provide Saturday and Sunday support.

What Youll Do

Deliver unparalleled, personal support across all channels (phone, email, text) to help our customers succeed
Enthusiastically provide top-quality responses to inquiries & issue resolution that goes above-and-beyond
Anticipate customers needs by proactively providing education, support, & guidance every step of the way in their puppy search
Effectively and comfortably handle escalated interactions while leading with empathy
Make human connections, build trust, and foster lifelong relationships with puppy buyers
Turn customers into loyal promoters who become vocal, Good Dog brand ambassadors

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