At Havenly, we believe that everyone deserves a beautiful home they love. Founded in 2014, we’ve grown into the #1 interior design service in the country.

We’re reinventing the way that people design and shop for their homes, making custom furniture and interior design delightful and accessible for all. Although we’re headquartered in Denver, we offer both online and in-person services, operating design studios on both coasts and throughout the US.

Alongside our award winning design services, we proudly own and operate some of the best home furnishings brands in the business including Interior Define, The Inside, and The Citizenry. Our family of brands is growing and were looking for amazing people to join us on this journey!

As a Customer Experience (CX) Associate at Havenly, you will be responsible for providing frontline support to our clients. We work tirelessly to create delightful interactions with our customers and have fun doing it. This opportunity may be perfect for you if youre not only a true people person but a problem solver at heart. Youre incredibly resourceful, tech-savvy, and know how to maintain perspective and levity in a very fast-paced and ever-changing environment. Not every customer will be happy, and not every situation will be easy, but you recognize that you have the opportunity to turn everything around and truly make someones day.

The Details:

We are a fully remote team, and to excel in this role, you will need access to your own computer, access to a stable high-speed internet connection and a quiet workspace to ensure clear professional interactions.
This is a full-time, hourly position with a schedule of primarily 40 hours a week. Ability to work a flexible schedule, including weekends and holidays is required. Working hours will generally range from 9am – 5pm MST (Tuesday-Sunday).
The hourly compensation for this position is $18/hour
Our total rewards package includes accrued PTO, paid holidays, Havenly discount programs, and 401K w/employer match

What Youll Do:

Provide friendly and efficient support to customers via various communication channels, including email, chat, and phone, to address inquiries and troubleshoot problems.
Investigate and resolve customer complaints, order discrepancies, and return requests, ensuring that each issue is resolved to the customer’s satisfaction within established guidelines.
Develop in-depth knowledge of our product offerings, platform features, and policies to provide accurate and informative responses to customer inquiries.
Offer clear and professional communication with customers and vendors, maintaining a positive and empathetic tone.
Maintain detailed records of customer interactions, issues, and resolutions in our customer support system for future reference and reporting.
Collect and report customer feedback, suggestions, and recurring issues to the relevant teams within the company to help improve our services and products.
Collaborate with other team members, including sales, logistics, and product teams, to ensure a unified and seamless customer experience.
Follow company policies, guidelines, and best practices to ensure consistency in customer support and data protection.

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