Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Care, and Act. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As the Manager of Salesforce Administration, you will lead a Salesforce team and take ownership of all requests for the organization, including change management and governance. Your ability to communicate, prioritize, and manage all aspects of Salesforce projects will be fundamental to your success in this role. Additionally, as the Manager of Salesforce Administration, your understanding of solution design and its considerations, including concepts in the Salesforce architect domain will improve the effectiveness and efficiency of our sales funnel.

What You Will Do

Strategic Vision & Roadmap: Define and communicate a clear vision and strategic roadmap for our Salesforce platform, aligning it with overall business objectives.
Oversee Release Management: Manage the deployment schedule for administrative changes and ensuring quality assurance and testing are completed.
Oversee Team Workload and Capacity: Triage incoming support tickets, administrative requests, and assigning tasks based on individual strengths and development goals.
Maintenance Planning: Proactive system maintenance, including security reviews, release updates, and system health checks.
Mentor Team Members: Lead and mentor a team of Salesforce administrators and developers, providing guidance, support, and professional development opportunities.
Manage Team Performance: Set clear goals, conducting performance reviews, and developing a culture of accountability and continuous improvement.
Technical Direction: Offer expert technical guidance and best practices for Salesforce solutions, architecture, and integrations.
Operational Health Ownership: Monitoring system performance, usage, and data storage, and proactively addressing potential issues for the Salesforce platform.
Enforce Platform Governance: Ensure the team adheres to the architectural standards, data policies, and best practices defined by the Salesforce Solution Architect.
Risk Management: Identify and mitigate potential risks related to Salesforce projects and operations.
Translate Business Needs: Partner with stakeholders to understand their challenges and collaborate with the Project Manager and Architect to refine requirements for the development backlog.
Partner with the Salesforce Architect to provide insights on platform capabilities, administrative effort, and technical debt that will inform the strategic roadmap.

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