Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload.
Experience working in a support role, either in person or on live calls.
The ability to communicate complex information concisely in writing.
Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA.
A completely private, secure, and quiet workspace.
Flexible availability, with a preference for availability 11:30am- 8:00 PM PST.
A strong communicator, both orally and in writing, that can adjust your communication style and preferences to fit the situation.
Able to manage multiple ongoing tasks without missing deadlines or cutoffs.
Resilient, and capable of quickly adapting to changes in workflows and processes, and able to pivot seamlessly when new information is provided.
Able to navigate knowledge bases and multiple systems simultaneously while staying engaged in communication on live calls.
Experienced in solving complex problems that require critical thinking and resource navigation.
Both independently motivated and team-minded, allowing you to manage your own time and tasks to hit your own goals while also supporting your peers and seeking help when needed.
Detail oriented and committed to providing accurate and complete resolutions, and willing to take ownership and responsibility for maintaining these standards.
Goal oriented and able to push yourself to meet both metric and quality goals.
Comfortable with both giving and receiving feedback, both between you and leadership and in a peer-to-peer capacity.

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