Education and Experience

High School diploma or equivalent required
Minimum of 3 years’ experience in a high quality customer service role required
At least 1 year experience in an online customer service environment, including chat and email support required
Previous leadership experience preferred. If none, exemplary Dyson customer service performance will be considered.
Experience with social media websites (i.e. Facebook, Twitter, Yahoo Answers, YouTube, etc.) preferred
Experience working in a major ecommerce customer support environment preferred
Experience with Quality Assurance testing of a major ecommerce website preferred

Skills

Ability to understand the Dyson brand and uphold its integrity.
Strong/advanced written and oral communication skills required and must be demonstrated.
Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook preferred; ability to type 50 WPM
Proven ability to motivate, inspire, and lead a growing team in an ever-changing business environment
Dependable, professional, enthusiastic and flexible
Demonstrated experience applying the following skills: negotiation, multi-tasking, analytical & conceptual thinking, and time management
Knowing when to work independently and when to ask for help
Ability to work a flexible schedule including evenings, weekends, and required overtime

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