At Thesis, we believe that everyone has the capacity to unlock their brain’s full potential. In a world where technology is outpacing human evolution, it’s become more difficult to keep pace with the constant stimuli of the world we live in. The result? People are struggling to be present in every part of their lives. That’s why we’re building an ecosystem that helps people reclaim their focus, starting with nootropic blends to support every kind of brain.

Thesis helps people find the right nootropic blends for their brain chemistry—made from the highest quality, high potency and bioavailable blends at clinically studied dosages—to achieve their goals by boosting brain function and enhancing mental clarity. Thesis has already attracted significant attention, with over $14M raised in venture capital, endorsements from notable healthcare experts and athletes, and is advised by leading neuroscientists from Yale, Penn, and MIT.

As we continue to grow, we’re looking for exceptional people to join us in revolutionizing cognitive enhancement. If you’re ready to contribute to a pioneering movement that promises personal growth and industry leadership, we invite you to explore a career with us at Thesis.

About The Role

As a CX Agent, you will be the frontline representative of our company, providing exceptional service and support to our valued customers. Your primary focus will be handling inbound and outbound calls, addressing inquiries, resolving issues, and ensuring a positive customer experience at every interaction.

How You’ll Make an Impact:

Deliver above-and-beyond customer service over all of our channels—including phone, email, and social platforms
Listen attentively to customer concerns, troubleshoot problems, and provide effective solutions to ensure customer satisfaction.
Develop a comprehensive understanding of our products, services, and policies to provide accurate information and assistance to customers.
Strategize ways to improve our service, streamline our processes, and better serve our customers
Communicate clearly and effectively with customers, using active listening and concise language to convey information and instructions.
Accurately document customer interactions, including issues raised, solutions provided, and any follow-up actions required, in our Helpdesk system.
Follow established protocols and procedures for handling customer inquiries, escalations, and complaints, ensuring compliance with company policies and regulations.
Collaborate with other CX team members and departments to resolve complex issues, share customer feedback, and improve overall customer satisfaction.
Meet or exceed key performance indicators (KPIs) such as call quality, average handling time, and customer satisfaction ratings.

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