Zoomforth helps customers gather content and easily design beautiful websites. Our software makes the complex simple, and the boring beautiful. It's like Squarespace, but for professional communications.

As a Customer Success Manager at Zoomforth, you will be your customers' champion and will be responsible for ensuring the platform is easily understood, seamlessly deployed, well supported, and helps our customers reach their goals. You'll work mostly with Fortune1000 clients during implementation and beyond. You will serve as the main point of contact for your enterprise clients and will interface with both users and executives to understand their needs and best align our software to their goals.Join a profitable growth-stage startup and work from anywhere, while learning with and from an amazing team. You’ll work alongside some of the most respected startups, agencies, and businesses in the world.

Must be a resident of the US or UK.

🌎Remote Working | 🕑 Full Time | 💛 Employee Benefits

Responsibilities

Proactively manage a book of enterprise-level Zoomforth customers: understand customers' strategic objectives, and help them understand how best to use Zoomforth to accomplish their goals
Virtually onboard and train new enterprise-level Zoomforth customers
Ensure new accounts realize Time To First Value as quickly as possible
Identify opportunities for networking, referrals and expansion
Maintain a detailed understanding of our ever-evolving product, speak with customers about the most relevant features/functionality for their specific business needs, and proactively share best practices
Surface client feedback and insights to the rest of the organization, strengthening the feedback loop between CS and Product/Engineering
Proactively identify customer content needs and create FAQs, videos, and host webinars as needed
Be an active member of a distributed team via tools like Slack, G Suite, Zoom, etc.

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