Design, launch, and manage incentivized customer advocacy programs that motivate participation through gifting, recognition, and exclusive experiences
Produce and manage a robust library of customer content including case studies, video testimonials, blogs, podcasts, webinars, and speaking engagements
Partner with customers to capture success stories and translate them into compelling assets for external marketing and internal sales enablement, including slides, one-pagers, and battlecards
Build and maintain a centralized, searchable content repository accessible to Sales, Marketing, and Customer Success teams
Manage end-to-end advocacy operations including intake, prioritization, approvals, fulfillment, and tracking across all programs
Own and optimize a customer gifting strategy - selecting, sourcing, and fulfilling meaningful gifts that strengthen relationships and reward advocates at key moments in the customer journey
Match Sales and Customer Success teams with the right customer advocates for RFPs, references, and live deal support
Track and report on program performance - including advocate engagement, gifting ROI, content utilization, and impact on pipeline and sales velocity
Proactively recruit new advocates and solve participation challenges to keep the program pipeline healthy and growing

Mimo Jobs