Apply successes, best practices, and learnings from the experiences of Outreach customers to consulting with other customers.
Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary, ranging from product adoption, prioritization, or technical issues.
Tailor communications to the audience by contextualizing customer data and positioning return on investment and the overall strategy.
Champion the development and follow through on Value Plans for accounts across the book of business, including vetting alignment with clients.
Complete activities in the Outreach Operating Rhythm for customers to ensure satisfaction, engagement, and value from the platform.
Identify risks or barriers to client health, and provide targeted mitigation strategies to improve client outcomes.
Connect internal teams to maximize the customer experience – Product, Professional Services, Support, Sales, Marketing, and Leadership.
Prioritize multiple projects, managing several internal and external stakeholders with varying priorities.
Stay abreast of sales and revenue trends to increase industry credibility.
Partner with Account Executives in renewals and expansion, enabling value driving programs while GRAE leads commercial conversations.

Ollie Jobs