Work as the initial main point of contact with Outreach customers after a sale is complete
Provide an exceptional implementation experience to all customers and stakeholders
Partnering with customers to provide overall platform best practices, influence their GTM strategy, technical configuration, change management methods, and drive team adoption
Work with existing customers that purchase additional services in areas such as managed services, optimizations, technical audits, and expansions
Identify new opportunities for additional services and direct customers to the appropriate parties
Ensure all customer information is documented and managed for seamless team handoffs
Demonstrate project management excellence and secure customer sign off at project completion
Ensure successful adoption of the platform during and post go-live
Take ownership of the post launch handoff of customers to the customer success team
Influence all levels of leadership ranging from analysts to executive level personnel
Work with support, product and engineering teams to capture and realize customer feedback
Develop proficiency in product capabilities and sales process best practices
Contribute to initiatives, methodologies, assets, and programs within the Professional Services team
Drive toward resolution of problems and roadblocks with minimal assistance

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