Perform system configuration and administration tasks, including user management, workflow tweaks, field/form adjustments, and application updates.
Work with business partners and senior members to establish the priority of configuration updates, ensuring timely resolution to the requests.
Collect and analyze user feedback to become a champion and consultant for the support ticketing system.
Serve as the primary point of contact for day-to-day support of customer service ticketing tools.
Provide general troubleshooting for incidents and issues and escalating issues to 3rd party support or senior members where applicable.
Flag any concerns for compliance and liaise with the security team for system best practices.
Perform regular seat audits and deprovision users to prevent unnecessary access to applications.
Maintain accurate documentation related to the configuration, troubleshooting, and operational procedures for the support ticketing platform.
Provide regular updates and status reports to management on system performance, incidents, and user requests.
Ensure new users of the platform are set up with the necessary permissions and documentation to succeed.
Become a strong consultant for your business partners to be able to clearly communicate the capabilities of the tool.

Prelim Jobs