Lead the implementation of new client launches, mapping out clinical workflows and serving as the primary bridge between clients, dietitians, and clinical operations to ensure seamless onboarding.
Provide ongoing oversight of client success by monitoring clinical KPIs and supply and demand needs.
Act as the central point of contact for Clinical Ops, Client Success, Training, Sales, and Credentialing, ensuring all deliverables and information are synced across teams.
Develop and maintain high-detail project plans (timelines, milestones, resource allocation). Proactively identify risks and hold team members accountable to critical deadlines.
Use Excel/Google Sheets to perform intermediate data analysis on program performance, outcomes, and operational efficiency to drive evidence-based adjustments.
Collaborate with our Registered Dietitian (RD) network to facilitate training, troubleshoot implementation hurdles, and integrate provider feedback into program enhancements.
Coordinate with our Credentialing team to ensure all programs align with healthcare regulations, with a specific focus on unique requirements of Medicare and Medicaid populations, at both state and national levels.

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