Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.

About the role:

We are looking for an Application Support Analyst who is comfortable working cross-functionally and collaboratively. This position will report to the IT director, be an IT team player, and develop relationships across the entire company. You will be a trusted subject matter expert of the corporate user experience and help design, implement, and maintain the companys acquisition and adoption of tools and initiatives. The main focus of this position will be SalesForce, but the ideal candidate enjoys new unique challenges and loves working within a collaborative team to build meaningful experiences.

What you will do?

o Manage administrative functions for Salesforce, including (but not limited to), Deal Teams, Quotes, Products, Forecasting, User management, User Permissions, Data Integrity, Workflows, Testing, Automation, Integrations, SOC/SOX audits, engage with vendor support as needed, and Reporting

o Manage cross-functional system changes to automate and bring efficiency

o Use analytics, data audits, and workflow audits to proactively identify new features and workflow changes that improved the customer experience and increased agent productivity

o Design and monitor reports and dashboards that captured deep insights into the team’s performance

o Help develop and prioritize product features and custom tools for a better sales experience, for account executives and customers alike

o Partner with various teams to identify gaps, examine opportunities, and model improvements

o Collaborate with other IT team members and gather requirements from across all departments to understand the needs of our tools and offerings and define success for corporate IT projects.

o Define standards for Administration and Maintenance for new managed projects

o Produce documentation and training materials for IT team members and end users

o Ensure all our vendors comply with security, retention, and other compliance requirements

o Compare and contrast multiple options and rate how they meet all the requirements for projects

o Design impactful and creative solutions, measure results, and iterate to drive optimal outcomes

o Measure and evaluate the impact of solutions developed against gathered requirements

o Stay on top of market and technology trends

o Help out on day to day tasks as needed by the rest of the team

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