Build and foster executive-level trusted advisor relationships with the customers’ IT, Engineering and Support organizations.
Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.
Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
When appropriate, recommend additional expert services needed to drive success.
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
Represent the voice of the customer to inform our sales process or product roadmap.
Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
Predict and forecast risk, renewal and expansion within the customer portfolio.

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