Only start reading if you have experience in sales! :)

Who are we?

XO Angels is an influencer management agency based in Switzerland. We help influencers grow their reach and monetize their content. Our team consists of over 30 people, and we are a rapidly growing company.

What would be your position in the company?

As the Chatting and Sales Team Leader, you will lead our sales department, which currently consists of 20 Chat Managers. Your main responsibilities will include managing the existing team, training them to further improve their skills, and developing new talents into top-performing chat agents. You will also be responsible for replacing chat agents who do not meet our standards. Overall, you will ensure that our sales team operates smoothly and efficiently.

Your Key Responsibilities?

Team Management:

Lead a team of around 20 virtual assistants in the Philippines. Your role will be to ensure they work well together and perform at their best.

KPI Management:

Keep an eye on our key performance indicators to make sure we're always hitting our targets. You'll also look for ways to make our system even more efficient and help our team grow.

Quality Control & Recruitment:

Oversee the hiring process for new chat agents, from training new candidates to making sure we bring in top talent. You'll also help new hires get settled and start strong.

Sales through Text:

Become an expert in using text-based communication to build relationships with customers and drive sales. Teach others how to master this skill as well.

Process Optimization:

Continuously improve and streamline sales-related workflows to ensure efficient communication and maximize performance outcomes.

Implement strategies and best practices from management to enhance sales effectiveness, regularly adjusting approaches based on data-driven results and team feedback.

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