What You Will Need to be Successful

Education, Experience and Knowledge Required

You have at least one year of experience in customer-facing roles.
Abachelor’sdegreein a related discipline is preferred.Educationrequirements may be waived based on practical experience.
Practical knowledge of the healthcare industry a definite plus.

Skills and Abilities Required

You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.
You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.
You know your audience and can effectively communicate resolutions with both non-technical and technical customers.
You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
You can make complex topics easily digestible by breaking them down into manageable parts.
You display active listening skills and are an empathetic customer advocate.
You have an insatiable curiosity for learning how things work.
You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
You can work aflexible8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.
You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.
You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.

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