Client Success Manager

• Manage strategic, complex, and enterprise healthcare customers and develop account plans with clear goals, risks, and growth strategies.
• Build relationships with clinical, operational, IT, revenue cycle, contracting, finance, and executive sponsors; run executive business reviews that align on outcomes and next-best actions.
• Drive onboarding across complex environments, ensuring adoption targets and value realization are met against success criteria.
• Standardize and improve CS playbooks.
• Synthesize learnings across accounts to inform repeatable approaches, internal processes, and continuous improvement.
• Lead cross-functional workstreams across various departments to support the delivery of program outcomes.
• Proactively identify and mitigate risks and issues.
• Partner with teams on renewal and expansion strategy; contribute to SOWs, amendments, and forecasting.
• Provide timely updates and executive-ready summaries to senior leadership and customer sponsors.
• Partner with executive stakeholders, provider leaders, and clinical champions to drive utilization, adherence, and outcomes.
• Coordinate with internal teams and customer stakeholders to reach eligible populations and maximize activation.
• Monitor and optimize provider and program performance using data to define, measure, and improve success.
• Maintain Salesforce for account, opportunity, contact, activity, and forecast data.
• Build and leverage existing Salesforce dashboards to surface adoption, risk, and growth signals.
• Develop and maintain executive-ready documentation, including account plans, committee materials, and reports.
• Analyze program performance for customer executives and internal leadership.
• Support the Finance team in financial reporting, invoicing, and forecasting.

• 8+ years in Client Success, Account Management, or Consulting with significant ownership of healthcare accounts.
• Bachelor’s degree required; MBA/MPH or relevant graduate degree preferred.
• Deep familiarity with healthcare operations and change management within regulated environments.
• Excellent organizational and time-management skills.
• Exceptional communication and interpersonal skills with demonstrated executive presence.
• Analytical fluency and the ability to translate data into ROI narratives.
• Experience collaborating cross-functionally and coordinating complex programs.
• Comfort with analytics tools and CRM/CS tools.
• Experience in digital health and/or behavioral health is a plus.

Pay range: $138K - $168K

• Generous vacation policy.
• Professional development fund.
• Flexible working arrangements.
• Competitive salary packages including stock options.