Client Success Manager

permanent

Fully Remote

Only accepting applications from: United States

Build strong, consultative relationships with employer clients to become a trusted partner and advisor supporting the mental health of client populations through utilization of Big Health’s products.
Manage enrollment marketing and campaign planning efforts to generate awareness of our programs among client populations.
Prepare reporting for and lead monthly/quarterly client meetings, annual reviews, and manage follow-ups in a timely manner to ensure client satisfaction.
Think strategically and work cross-functionally to troubleshoot client requests.
Take responsibility for up-sell opportunities and contract renewals.
Become a product expert and internal champion for clients' needs as our offerings evolve.
Analyze, interpret, and present program engagement and outcome metrics to demonstrate value to clients.

Experience

Minimum of 4+ years of enterprise account management experience, with demonstrated ability to confidently engage with senior stakeholders.
Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment.
Ability to act proactively to influence key stakeholders and drive decisions.
Strong executive presence and ability to communicate confidently with senior benefits leaders.
Strong attention to detail with complete ownership of accounts and measure their success.
Clear, collaborative communication skills and willingness to support Big Health team.
Proficiency in building clear, insight-driven presentations (PowerPoint/Google Slides) and analyzing data (Excel/Google Sheets); familiarity with Looker and Salesforce is highly desirable.
An interest in healthcare, healthtech, & mental health, and a passion for directly improving peoples’ lives strongly preferred.
Curiosity, humility, proactivity, patience, and drive.