Consumer Experience Specialist I

• Be working a shift Pacific Time Zone: 9am - 6pm including a weekend day
• Resolve customer support issues with the utmost patience and by adhering to company policies
• Provide fast, accurate, and personalized customer support with a positive attitude through email and chat
• Troubleshoot technical issues related to our mobile apps and website
• Maintain a position of trust and responsibility by keeping customer information and interactions confidential
• Be flexible to carry out other assignments as they come up

• Passion for sneakers, technology and helping others succeed
• Experience delivering customer focused solutions to meet customer needs
• A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility
• Excellent written and verbal communication skills; able to interact with customers in a clear and concise manner
• Must be a team player who is able to make independent decisions based on established guidelines
• Must be able to prioritize work and manage time effectively; the ideal candidate thrives in a fast-paced, multi-faceted environment
• Must have reliable wifi
• Highly organized with demonstrated attention to detail
• Must be available and willing to work extended hours as needed (during crunch times!) per day or per week, and holidays, to meet business needs

Pay range: $14.62 - $21.39p/h

• 401K
• paid time off
• dental
• medical
• vision
• disability
• life insurance options