Customer Experience Associate (Eastern or Central timezone)

• Answer customer calls (4-5 hour per day), and reply to email inquiries in a fast-paced environment.
• Act as a point of escalation for complex customer and process issues.
• Resolve high-priority customer escalation.
• Assist customers with navigating the Nutrafol website.
• Become an expert on our product.
• Think quickly on your feet to customize creative solutions.
• Prioritize daily tasks and direct assignments to aid in maximizing efficiency.
• Manage Ad-hoc projects as needed.
• Take on additional responsibilities and training to improve overall customer experiences.

• 1-3 years in a customer experience-related role; e-commerce or startup preferred.
• Proficient using platforms such as ZenDesk, Salesforce, Ecommerce platforms (Shopify, Magento, etc.) Microsoft Office and Google Workspace products.
• Stellar written and verbal communication skills.
• Demonstrated positive approach toward customers.
• Passion for understanding problems and are solution-oriented.
• Head for science as it pertains to health and wellness.
• Self-starter with an entrepreneurial spirit.
• People person and enjoy making someone smile.
• Bilingual in English/Spanish preferred.

Pay range: $50K - $55K

• Fully remote work experience
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with employer match
• Quarterly Bonus Program
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly internet stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance and benefit programs