Customer Experience Associate (West Coast)

• Be the first (and best) voice our customers hear, on the phone, over email, wherever they need you.
• Be the go-to person for tricky questions and escalations; turn tough moments into resolved ones.
• Help customers navigate the Nutrafol website and products with confidence and ease.
• Become a true Nutrafol product expert - someone customers trust because you know the ins and outs.
• Get creative. No script can cover everything and find solutions that fit the person in front of you.
• Help shape how the team runs day-to-day; using exceptional prioritization skills, manage ad-hoc projects, and raise the bar for the CX team.

• 1-3 years of experience directly supporting customers via phone, email or chat, handling routine questions and resolving complaints at an e-commerce company or fast-moving startup.
• Proficient using tools such as ZenDesk, Salesforce, Microsoft Office and Google Workspace.
• Stellar written and verbal communication skills.
• Curiosity about health and wellness science; speak knowledgeably about our products and the 'why' behind them.
• Self-starter with an entrepreneurial spirit.
• A real love for people.
• Bonus if bilingual in English/Spanish.

Pay range: $50K - $55K

• Fully remote work experience
• Comprehensive medical, dental, and vision package, including FSA/HSA program
• 401K with employer match
• Quarterly Bonus Program
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly internet stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Free meditation app membership (Headspace)
• Free monthly Nutrafol subscription
• Pet insurance discounts and benefits