Customer Happiness Manager

permanent
Fully Remote

Open to all applicants globally!

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will be part of a team of 8. Your role will involve:

  • Offering support to Reedsy users;
  • Reviewing projects submitted on the platform;
  • Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy’s features to them;
  • Maintaining and update our FAQ based on user feedback and questions;
  • Suggesting product features based on user feedback; and
  • Contributing to maintaining a high NPS (currently at 86!).

Experience

Person Specification

  • Customer support experience (Intercom, Crisp, Zendesk, etc.)
  • Experience automating support processes
  • Great understanding of on-boarding and conversion rate optimization (CRO) techniques
  • Entrepreneurial minded
  • Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
  • Native-level English speaker

Bonus Points

  • Previous experience working for a marketplace and/or in a creative industry
  • Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
  • A good dose of ambition, a willingness to learn, and a great sense of humor

Salary and Perks

  • Work from home;
  • Paid paternal and maternal leave;
  • Reedski, our annual ski trip.

Salary range: $25k $45k

About Reedsy

A community of 1,000,000 authors and publishing professionals. We help authors create and market the best indie books 🤓

A community of 1,000,000 authors and publishing professionals. We help authors create and market the best indie books 🤓

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