JustRemote
Open to all applicants globally!
Dwelo is changing the way people live and work in apartments. We are building a reliable and secure smart device management platform for rental housing. Dwelo’s platform enables apartment residents to live in a smart home and owners and managers to improve the operational efficiency of their properties. Residents in Dwelo communities can control their locks, lights, thermostats, and more from their Dwelo mobile and voice apps, while managers use Dwelo’s web portal to reduce property-wide energy use, streamline access for staff, and limit the risk of leaks and extreme temperature events. Our commitment to customer success has helped us grow more than 6x the last three years, and we have raised $25M to achieve our vision. There are more than 250 Dwelo smart communities going live across the country, from Miami to Seattle, representing hundreds of thousands of devices. What we do is new, what we do is hard, and what we do is fun – and we want you to join us.
Dwelo is a young company, but mature in the experience of the team and the phase of the business. Our team members are experts in their respective crafts, knowledgeable about the space, and expect and encourage each other to achieve great results. We welcome folks from all backgrounds and all walks of life, just like our customers. We share a commitment to ownership, inclusivity, a growth mindset, and proactive communication. We challenge each other, learn from one another, and know when to have fun.
The Role
As a Customer Service Representative, you are responsible for resolving customer issues, identifying and reporting broader system issues, and generating knowledge content as new information is discovered.
Responsibilities
Dwelo Values
Dwelo is bringing smart device technology to apartment communities. Our software, hardware, and service platform enables the owners and managers of multifamily properties to offer smart homes as an amenity to their residents and simultaneously improves the efficiency of property operations.
Dwelo is bringing smart device technology to apartment communities. Our software, hardware, and service platform enables the owners and managers of multifamily properties to offer smart homes as an amenity to their residents and simultaneously improves the efficiency of property operations.
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