Open to all applicants globally!
Rainforest QA is looking for a highly motivated Director of Customer Success to set the strategic course and manage ongoing operations for Customer Success, Support and Account Management functions. The Director of Customer Success will build strong relationships with a goal of achieving adoption of the Rainforest QA platform and maximize value for our customers.
United States Residents Only:
About The Company
We are a truly distributed team, spanning across Asia/Pacific, Europe and North America (our headquarters is in San Francisco). Culturally we implore each other to champion our belief that life is about more than work and that we are all responsible in fostering a culture which can support a team with a diverse set of lifestyle options.
No BS, No Ego—We are radically candid with each other in every interaction. This means a lack of politics, a lack of showboating, a lack of BS. This also means brevity, clarity of thought, and clarity of communication. We give and take feedback without ego, with the knowledge that we all are operating with good intent. No ego is the check system to balance no BS and keep it kind. No ad-hominem attacks.
1% Better Every Day— Continuous improvement is what motivates us. We design our product, our organization and our careers to be continually improving. Mistakes are only bad if they are repeated. Experiments are only wasted if they are not learned from.
Own the Journey—We are all owners. We demand that of each other. The journey we own is threefold: our customers’ journey, our tribal journey and our personal journey. Our reason for existence is to nail our customer journey, so that we can scale our tribe’s success.
A Note on Diversity and Inclusion
At Rainforest we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
As a globally-distributed company, one of our largest negative externalities is travel, specifically air travel. As such, we calculated our annual carbon emissions at 203.59 tonnes of CO2 and paid to offset it until September 26th 2020.
Deliver every release with confidence with Rainforest, the strategic approach to QA.
Rainforest QA is changing the way QA is done in an era of continuous delivery. Our on-demand QA solution improves the customer experience by enabling development teams to discover significantly more problems before code hits production. Hundreds of companies including Adobe, Oracle and Solarwinds use Rainforest to automate their QA testing process and easily integrate it with their development workflow via a simple API. Headquartered in San Francisco, Rainforest is a 2012 Y Combinator graduate funded by Bessemer Venture Partners and SVB Capital among others.
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