Customer Success Manager

permanent
Fully Remote

Open to all applicants globally!

CodeSignal is a fast-growing technology startup helping the world #GoBeyondResumes in technical hiring. Our state-of-the-art testing and live interview tools allow our customers to create an effective technical interview experience and to place confidence in their assessment results.

We are seeking a Customer Success Manager who is passionate about empowering and enabling customers! Part domain expert, project manager, consultant and coach, you will be serving an incredibly important role in our team, and you will be crucial in our success as a company. Customer Success is our key competitive advantage.

  • Manage a portfolio of CodeSignal’s fast-growing customers to drive mutual success and growth
  • Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
  • Serve as a trusted advisor to new and existing customers through demonstrable knowledge of CodeSignal products, industry expertise and business acumen
  • Assist customers by identifying and addressing unique use cases or issues
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers

Experience

  • 1+ yrs in a customer-facing role, preferably with B2B or SaaS experience
  • A customer-first attitude
  • Ability to remain focused and flexible during rapid growth
  • Ability to understand our use cases and effectively educate customers on product capabilities
  • Strong troubleshooting skills
  • A collaborative, helpful, and empathetic team player
  • Excellent written and verbal communication skills

Salary and Perks

Remote working

Competitive pay

About CodeSignal

The most comprehensive technical assessment platform designed to help companies #GoBeyondResumes in tech recruiting.

Founded in 2015, CodeSignal is the first company to develop an objective automated skills-based assessment platform that can be used as a standard for technical recruiters and employers. The CodeSignal’s Machine Learning algorithm has analyzed terabytes of skill assessment data to develop the Coding Score, which is a predictor of a developer’s coding and problem-solving ability, and technical interview performance.

The most comprehensive technical assessment platform designed to help companies #GoBeyondResumes in tech recruiting.

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