Customer Success Manager, Enterprise Accounts

permanent

Fully Remote

Only accepting applications from: United States

Own the success and outcomes of Truv’s largest and most complex enterprise customers.
Act as a trusted advisor to senior stakeholders across multiple lines of business.
Drive adoption and maximize utilization of Truv within large, matrixed organizations.
Lead and coordinate enterprise-level implementations spanning multiple products, use cases, and systems.
Design and deliver tailored enablement programs, training, and best practices to accelerate adoption.
Collect, analyze, and present customer data to uncover insights that inform strategy and drive measurable success.
Proactively identify and manage customer risks, engaging internal teams as needed to ensure successful outcomes.
Partner closely with Account Executives to support renewals, expansions, and upsells across enterprise accounts.

Experience

5+ years of Customer Success experience in SaaS technology, ideally within data, financial services, or mortgage technology.
Deep understanding of the enterprise Customer Success lifecycle and proven ability to deliver measurable client impact.
Experience leading large-scale software rollouts at Fortune 500 or financial services organizations.
Strong ability to master complex product functionality and translate technical concepts into business value for customers.
Skilled at educating, enabling, and training enterprise customers across diverse audiences.
Track record of resolving complex customer issues through effective cross-functional collaboration.
Familiarity with mortgage, consumer lending, or fintech technology and operations.
Background in a high-growth startup environment with demonstrated ability to adapt quickly, problem-solve, and scale processes.