Open to all applicants globally!
At Tidelift, our mission is making open source software work better—for everyone.
We see a world where software development teams get better maintained, more dependable software, and open source creators can get paid for the incredible value they create.
Tidelift is the largest provider of commercial support and maintenance for the community-led open source software behind modern applications. We partner directly with independent project maintainers to make it safer and easier to build with open source, so engineering teams can create even more incredible software, even faster.
We’re well-funded and growing fast. You will play a large role in tackling challenging problems and helping build the company, while learning alongside our experienced team.
As a part of the customer success team at Tidelift, you will be responsible for working with customers to ensure they are successfully using our product, adopting it widely in their enterprise, increasing product usage, and are continually getting business value from Tidelift. Your work will help Tidelift to achieve high levels of customer satisfaction, strong renewals, and growth within the account base.
You will work closely with existing customers to discover their technical challenges and business objectives, and then help them use Tidelift to achieve their goals. You will also own the process of working with our sales team to get new customers onto the platform and using the product. Finally, you will work with our product, engineering, and marketing teams to share your experiences and help us improve our product.
What you’ll do:
You could be a great fit if you have these or similar experiences (even if you only have a few of these attributes, please feel confident applying anyway as we are quite flexible):
We’re trying to build a healthy, values-driven culture. We want to be:
In this role, you would have the option to work remotely from the US or from our offices in Boston, MA or Raleigh, NC.
We believe in the urgency of our mission and the importance of doing good work, but also know this is a marathon and not a sprint. Hours can be flexible within reason if necessary to meet personal needs (like child, medical, or elder care).
Compensation, benefits, and career
Compensation is competitive with other Boston-area startups, including health insurance, flexible vacation, 401(k), short-term disability, parental leave, and equity.
We invest in every employee’s growth, and support professional development that aligns with your goals and how you learn best.
Tidelift makes open source work better—for everyone.
Through the Tidelift Subscription, we professionalize open source software, giving software development teams a single source for purchasing and maintaining their software, with professional support and maintenance from the experts who know it best.
Tidelift gives open source maintainers and project teams a platform and market for building highly profitable businesses around their projects. We provide the tools and audience necessary for them to deliver a professional and financially viable software experience.
Tidelift is making the space for open source to thrive, so we can create even more incredible software, even faster.
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