Customer Success Specialist

permanent
Fully Remote

Open to all applicants globally!

As a Customer Engagement Specialist, you will use your awesome customer support and relationship skills to build and nurture the loyalty of our customers who are using one or more of our products & services.

You will have the ability to build relationships by being able to have conversations that promote our products and services by being educational and informative.

Your Responsibilities:

  • Build & nurture relationships using an informative & educational process with customers who have questions and concerns about their products ranging from deployment, usage and challenges.
  • Provide informative, thoughtful and powerful conversations when working with customers to match them with the right product.
  • Work with customers to develop positive outcomes for customers projects.
  • Reduce churn by employing retention and save strategies.

Experience

  • Have an understanding of the web hosting industry including its services such as Shared, Reseller, VPS and Dedicated Server hosting.
  • Have strong customer service skills with the ability to express empathy and enthusiasm for a customer-focused experience.
  • Strong ability to provide and correctly identify customer needs or concerns.

Salary and Perks

  • Full time position working remotely
  • Competitive compensation

About GreenGeeks

Faster, Scalable & Eco-Friendly Web Hosting.

GreenGeeks has been the industry's leading green energy web hosting provider putting back 3 times into the grid through wind energy that we consume. We are based out of Los Angeles, California to provide only the best service to customers from over 150 countries. We offer Shared, Reseller, VPS and Dedicated Server packages for those just starting out all the way up to the professionals.

Faster, Scalable & Eco-Friendly Web Hosting.

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