Only accepting applications from: United States
Customer Success Specialist, Augmented Home (Full Time)
You love people. You love helping people. You love exciting new technology. If that sounds like you, we want to hear from you!
At Occipital, we're working on spatial computing — using computer vision to reconstruct and understand your surroundings, to allow software to operate over real world spaces. We've launched many products in this area, from 3D sensing products like Structure Sensor to user-facing applications such as Canvas.
This position will focus on the Augmented Home area of the company, where Canvas is already changing the way home improvement firms capture physical spaces. The customers we typically work with range from small architecture firms and interior designers, to emerging venture-backed tech startups focusing on the home, all the way up to major home product companies like retailers. This is a traditional (pen and paper) industry reinventing itself with the emergence of 3D and spatial technologies, and we’re in the very early stages of its adoption in the market. This means providing fast, high-quality, and personalized customer success is critical to getting our customers up and running.
We’re looking for a tech-savvy, ambitious customer success professional who thrives on wearing multiple hats, building relationships with customers big and small, and has a “do whatever it takes” attitude toward solving problems. For some customers, they may know exactly what they need, and your job is simply packaging the information in a way that inspires them to take the next action. For others, our product may already be embedded in an incredibly critical workflow, and your job is to make sure they feel like you’re the hero to save the day (and then be the one to do it!). Across the board, they need a coach that’s going to help them achieve their goals and accelerate their business. Success in this role will be measured by how well you onboard, retain, and grow customers — not how many tickets you close.
The primary responsibilities of this role will include:
To succeed in this role, we’re looking for the following attributes:
As well, we are looking for people that are organized, self-starting, and fun!
This position is available remote, or in our offices in Boulder, Colorado.
Occipital is equal parts science lab and software startup - we develop state-of-the-art mobile computer vision applications.
Occipital is venture-funded, was backed by Techstars in 2008, and is also known for developing RedLaser, a barcode-scanning application that was acquired by eBay Inc. In 2010, the company reinvented panoramas with 360 Panorama, an app which makes 360-degree image capture as simple and fast as recording a video clip. In 2013 we launched Structure Sensor, the first 3D sensor for mobile devices. Structure Sensor went on to become the 6th highest funded technology project in Kickstarter history, is now available for purchase at structure.io, and comes with a powerful SDK featuring real-time tracking and mapping on iOS.
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